I had a Watchdog moment the other day.
My local post office sold me a more expensive postal package without providing me any options. When I queried it, they claimed it was “too late”.
I took to twitter, and got a response:
With this prompt, I emailed a complaint. A week later, I got an apology letter and a book of first class stamps! More tweets:
If only Victor Meldrew had had social media.